Patient Code of Conduct

The Doctors and staff at Park Sydney Medical Practice follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which the Practice and our patients expect.

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In return, patients agree and acknowledge:

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• they will inform the doctor if they are receiving treatment from another health professional;

• they will disclose their medical history including medications to their doctor;

• they have read and understood the cancellation policy and will notify the Practice in accordance with this policy when they cannot keep an appointment;

• they will pay for any service and products received as advised by their doctor or the Practice;

• they will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or laws.

 

We requests all patients and visitors help us to make our Practice a safe place for everyone.

 

We ask that all parties treat everyone with respect and patience. 

 

We will not accept (in person or on the phone):

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• Making verbal or physical threats;

• Swearing in the presence of practitioners, staff and/or other patients;

• Shouting or making offensive remarks;

• Racism/Sexism;

• Attending when intoxicated with alcohol and/or drugs;

• Damaging or stealing property;

• Acting in a manner that is likely to cause harassment, alarm, or distress to others in general.

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Anyone who carries out the above behaviour/s will be asked to leave and their future attendance at the Practice may be discontinued resulting in having to seek health care elsewhere.

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Feedback

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​We value your feedback.

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Should you have any complaints, questions or concerns, please email the Practice Manager at info@parksydneymedical.com.au.