Patient Code of Conduct
The Doctors and staff at Park Sydney Medical Practice follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which the Practice and our patients expect.
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In return, patients agree and acknowledge:
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they will inform the doctor if they are receiving treatment from another health professional;
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they will disclose their medical history including medications to their doctor;
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they have read and understood the cancellation policy and will notify the Practice in accordance with this policy when they cannot keep an appointment;
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they will pay for any service and products received as advised by their doctor or the Practice;
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they will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or laws.
We requests all patients and visitors help us to make our Practice a safe place for everyone.
We ask that all parties treat everyone with respect and patience.
We will not accept (in person or on the phone):
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Making verbal or physical threats;
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Swearing in the presence of practitioners, staff and/or other patients;
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Shouting or making offensive remarks;
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Racism/Sexism;
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Attending when intoxicated with alcohol and/or drugs;
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Damaging or stealing property;
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Acting in a manner that is likely to cause harassment, alarm, or distress to others in general.
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Anyone who carries out the above behaviour/s will be asked to leave and their future attendance at the Practice may be discontinued resulting in having to seek health care elsewhere.
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Feedback
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​We value your feedback.
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Should you have any complaints, questions or concerns, please email the Practice Manager at info@parksydneymedical.com.au.