Clinical Recalls and Results

Clinical Recalls (Reminders)

As part of our commitment to preventative healthcare and our priority in facilitating our patients taking a proactive role in their health, you may receive from time to time a clinical reminder via SMS, phone call or a letter to your registered address.

These clinical reminders relate to health activities such as immunisations, routine health assessments, further tests or procedures.

Results and Follow up Appointments

To ensure you receive the best care, our GPs will review all your test results, imaging reports, and specialist letters when received. We will clearly document the actions in your medical record and contact you for any necessary follow-up appointments (a recall). Our structured recall system helps us manage your ongoing health.

When will I receive my results?

Getting your test results can take anywhere from a few days to a few weeks, depending on the specific tests your doctor ordered.

Once we have received your results, your doctor will review them during their normal consulting hours and will contact you accordingly.

What happens when the doctor has reviewed my results?

Urgent Results - If your results are determined to be urgent, your doctor will call you directly.

Non - Urgent Results - If your doctor determines that your results are non-urgent, you will receive an SMS recall via HotDoc, requesting that you book a follow-up appointment.

While the matter is not urgent, it is important that you schedule this appointment at your earliest convenience with the doctor who ordered your tests.

“No-Action” Results – A "no-action" result means your doctor has reviewed your results and doesn't need to see you for a follow-up appointment. You'll receive a text message from HotDoc confirming that no follow-up is required at this time.

However, if your symptoms continue or you still wish to discuss your results or any other health concern, it's best to book an appointment with your doctor.

Keep in mind that on rare occasions, your doctor might still contact you and ask you to book an appointment, even after you've received a "no-action" result. If this happens, please make the appointment.

Please do not call reception staff about your results. They are unable to give your results over the phone or to send them to you via email without express instructions from your doctor.

Getting your test results – Why follow-ups matter?

When ordering tests doctors have a legal obligation to follow up and ensure that patients understand the significance of the results. To ensure compliance with this, it is standard practice to require patients to attend a further consult to discuss test results. This provides an opportunity:

For you to ask further questions;
To discuss the issue and treatment plan with you;
Treat you in the quickest and most efficient way;
Conduct further testing, if required;
Provide referrals to specialists, if required; or
To discuss preventative care.