Social Media Policy
1. Purpose
This policy outlines how Park Sydney Medical Practice ("the Practice") uses social media and how patients can interact with us online. Currently the Practice does not maintain a presence on social media platforms, patients are invited to contact the Practice directly. However the following policy will apply should this change.
2. Practice Social Media Presence
The Practice may maintain a presence on social media platforms (e.g., Facebook, Instagram) to share general health information, news, and updates about the Practice.
The Practice's social media pages are not intended for providing individual medical advice or discussing specific patient concerns.
3. Patient Interaction
No Direct Responses to Medical Queries: The Practice does not respond to direct messages or comments on social media regarding personal health information or medical concerns.
Confidentiality: Patients are reminded not to share any personal health information on the Practice's social media pages. All health-related communication should be done directly with the Practice through established channels (phone, in-person appointments, secure patient portal).
Feedback and Enquiries: Patients are welcome to provide general feedback or non-medical enquiries by contacting the Practice directly.
4. Contacting the Practice
For all medical advice, appointments, prescription requests, or other health-related matters, patients should contact the Practice directly via phone or the patient portal.
Contact information is available on the Practice's website and social media pages.
5. Disclaimer
Information shared on the Practice's social media pages is for general informational purposes only and should not be considered a substitute for professional medical advice.
The Practice is not responsible for the content or accuracy of information on external websites linked from its social media pages.
6. Policy Review
This policy will be reviewed regularly and updated as needed to reflect best practices and changes in social media platforms.
By interacting with the Practice on social media, patients acknowledge and agree to this policy.