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Privacy Policy

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Introduction

 

This document outlines the Privacy Statement of Park Sydney Medical Practice. 

 

Our commitment is to protect your personal and health information. This Privacy Statement details how we collect, use, store, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth), as amended, the Australian Privacy Principles (APPs), and the RACGP Standards for general practices, 5th edition.

 

For the most current version of our Privacy Statement, please visit our website: https://www.parksydneymedical.com.au/privacy-policy

 

Information We May Collect

 

Personal Information: This encompasses any information or opinion about you that could identify you, whether factual or not, recorded in any form. This includes sensitive and health information.

 

Sensitive Information: This covers your racial or ethnic origin, political opinions, religious beliefs, union memberships, sexual orientation, criminal records, health, genetic, and biometric data.

 

Health Information: This pertains to your health or disability, including details about your illnesses, injuries, diagnoses, treatments, test results, medications, and any other health-related data.

 

We collect health and sensitive information only with your explicit consent or when required or authorised by law.

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What is a patient health record?

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Medical records, whether electronic or not, are a collection of information about a patient’s healthcare that are essential for his or her present and future care (WHO 2001) and are covered by the Health Records and Information Privacy Act 2002.

 

Types of Personal Information We Collect and Hold

 

  • Identification: Name, address, contact details, date of birth.

  • Health and Biometric: Medical history, test results, genetic information, etc.

  • Website Interactions: Device information, browser type, IP address, location data when accessing our services.

  • Other Necessary Information: As deemed necessary for your healthcare.

 

Consent

 

By becoming a patient at Park Sydney Medical Practice, you consent to our healthcare professionals and administrative staff accessing and using your personal information to provide you with optimal care.

 

We may share your personal information with third parties as outlined in this policy. For any other use of your personal information, we will seek your additional consent. You can withdraw your consent at any time by contacting us in writing, but this may affect our ability to provide healthcare services to you.

 

Collection of Personal Information

 

We collect personal information through various means:

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  • Patient registration forms

  • During consultations and provision of health services

  • Website interactions, emails, SMS, phone calls, online appointments, social media

  • From other sources like your guardian, other healthcare providers, your health fund, or government agencies, when necessary.

 

Unsolicited Personal Information

 

We only retain unsolicited personal information if it is reasonably necessary for our functions, and you have consented to its collection, or it was impractical to obtain your consent under the circumstances. If these conditions are not met, we will destroy or de-identify the information. Unsolicited sensitive or health information requires your consent for retention.

 

Why We Collect, Use, and Disclose Your Personal Information

 

We collect, use, and disclose your personal information to:

  • Deliver professional healthcare services;

  • Inform you about our services;

  • Process Medicare claims and payments;

  • Report to the Australian Immunisation Register;

  • Conduct clinic audits and accreditation;

  • Incomplete or inaccurate information may affect our ability to provide you with adequate care.

 

Data Integrity

 

We strive to maintain accurate, up-to-date, complete, and relevant personal information. Please inform us of any changes to your details.

 

Security of Your Information

 

We are committed to safeguarding your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. 

We have implemented robust security measures, including staff training, password protection, firewalls, intrusion detection, virus scanning, and physical security measures.

 

Disclosure of Personal Information

 

We may share your personal information with:

  • Other healthcare providers involved in your care (e.g., for referrals, shared health summaries, My Health Record);

  • In emergency situations to protect your life or health;

  • To locate a missing person;

  • For legal purposes (e.g., court orders, statutory notices);

  • As required by law (e.g., mandatory disease notifications);

  • With third-party service providers who assist us in our operations (e.g., accreditation agencies, IT providers), subject to confidentiality obligations.

 

Overseas Disclosure

 

We will not disclose your personal information overseas without your consent, except in exceptional circumstances permitted by law.

 

Access and Correction of Your Information

 

You have the right to request access to your personal information. We will respond to your request within 30 days. We may deny or limit access in specific circumstances permitted by law, such as to protect someone's life or if the request is frivolous.

 

You can also request corrections to your information. We will respond within 30 days. If we refuse a correction, you can request a statement be associated with the information indicating its inaccuracy.

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Notifiable Data Breaches

 

In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable and provide recommendations to mitigate the impact.

 

Privacy Complaints

 

Should you have a privacy complaint, please contact us in writing at info@parksydneymedical.com.au to discuss your concerns. 

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If you are not satisfied with our internal privacy practices or the outcome in respect to complaint, you may approach the OAIC with your complaint:

 

Office of the Australian Information Commissioner

Address: GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Website: oaic.gov.au

 

Changes to This Policy

 

We may update this Privacy Policy periodically. Please review it regularly on our website.

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Updated: April 2024

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